Legal Notice (Act on Specified Commercial Transactions)

Business Name
Mitchang

Representative
Mary Rose Aban

Business Address
ミッチちゃん株式会社, 231-0062, 神奈川県 横浜市 中区桜木町３丁目８, 横浜塩業ビル ３階Ａ室, 日本

For security reasons, our full business address may be provided upon request where permitted by applicable Japanese law.

Telephone Number
040-263-9118

Email Address
mitchang2022@gmail.com

Business Hours
Monday – Friday: 10:00 AM – 6:00 PM (Japan Standard Time)
Closed on Saturdays, Sundays, and Japanese public holidays unless otherwise announced.

Website
https://www.mitchang-jewelry.com

Products and Services

Mitchang offers authentic pre-owned and selected new luxury goods, including but not limited to:

• Luxury handbags

• Fine jewelry

• Watches

• Fashion accessories

• Limited edition and collectible luxury items

• Japanese products

• Apparel and footwear

Product availability is subject to change without prior notice.

Product Prices

All prices are displayed in United States Dollars (USD) unless otherwise stated.

Applicable taxes, shipping fees, customs duties, import taxes, and other charges are calculated separately where applicable and will be shown before checkout.

Payment Methods

We currently accept approved payment methods, including:

• PayPal

• Wise

• Other payment methods displayed during checkout

Orders are confirmed only after successful payment authorization or receipt of payment.

Payment Timing

Payment is required at the time of purchase unless an approved installment or layaway agreement has been arranged.

Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.

Processing times may be extended during holidays, promotional periods, or due to circumstances beyond our reasonable control.

Shipping

Domestic and international shipping services are available.

Estimated delivery times vary depending on the destination, customs clearance procedures, courier operations, weather conditions, and other unforeseen circumstances.

For complete shipping information, please refer to our Shipping Policy.

Returns, Exchanges, and Cancellations

Due to the nature of luxury and pre-owned products, all sales are generally considered final.

Returns, exchanges, or refunds are accepted only under the circumstances described in our Refund & Return Policy, including but not limited to the following:

• The incorrect item was shipped.

• The item was significantly different from its description.

• The item is determined to be inauthentic.

Return requests must be submitted within the timeframe specified in our Refund & Return Policy.

Defective or Damaged Products

If your item arrives damaged during shipment or is found to be defective upon delivery, please contact us immediately and provide clear photographs and/or videos of the item, packaging, and shipping label upon arrival.

Eligible claims will be reviewed on a case-by-case basis and may be resolved through a replacement, repair, partial refund, or full refund, where appropriate.

Authenticity

Mitchang is committed to offering authentic luxury products.

Each item undergoes an authentication and quality inspection process before being offered for sale.

Additional information regarding our authentication process can be found in our Authenticity Guarantee.

Limitation of Availability

Inventory is limited.

Many of our products are unique or one-of-a-kind. As a result, an item may become unavailable if it is sold through another approved sales channel before payment has been completed.

Governing Law

This website and all transactions conducted through Mitchang shall be governed by and construed in accordance with the laws of Japan.

Contact Information

For questions regarding products, orders, or our policies, please contact us at:

Email: mitchang2022@gmail.com

Business inquiries will be responded to during normal business hours.