Terms of Service

Welcome to Mitchang. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By accessing our website or purchasing from Mitchang, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

1. About Mitchang

Mitchang is a Japan-based business specializing in authentic luxury handbags, jewelry, watches, fashion accessories, Japanese products, apparel, footwear, and other carefully selected items.

2. Eligibility

By placing an order, you confirm that:

• You are at least 18 years of age or have permission from a parent or legal guardian.

• The information you provide is accurate and complete.

• You are legally permitted to enter into a binding contract under the laws applicable to you.

3. Products

We strive to provide accurate descriptions, photographs, measurements, and condition reports for every item.

Many of our products are pre-owned or vintage. Minor signs of use, aging, manufacturing variations, or natural characteristics should not be considered defects unless specifically stated otherwise.

Product colors may vary depending on your device’s display settings.

4. Authenticity

Mitchang guarantees that all luxury items sold are authentic.

Each item undergoes inspection and authentication before being offered for sale.

Additional details are available in our Authenticity Guarantee.

5. Pricing

All prices are listed in United States Dollars (USD) unless otherwise stated.

Prices may change without prior notice.

Customs duties, import taxes, VAT, brokerage fees, and other government charges are the responsibility of the buyer unless otherwise specified.

6. Orders

All orders are subject to acceptance and product availability.

Mitchang reserves the right to:

• Refuse or cancel any order.

• Correct pricing or listing errors.

• Limit purchase quantities.

• Request additional verification before processing an order.

If an order is cancelled after payment, any eligible refund will be processed using the original payment method.

7. Payments

Accepted payment methods include:

• PayPal

• Wise

• Other payment methods displayed during checkout

Orders will not be shipped until payment has been successfully received and verified.

8. Shipping

Shipping is subject to our Shipping Policy.

Delivery estimates are provided for reference only and are not guaranteed.

Mitchang is not responsible for delays caused by customs inspections, shipping carriers, weather, natural disasters, labor disputes, or other events beyond our reasonable control.

9. Returns and Refunds

Returns, exchanges, and refunds are governed by our Refund & Return Policy.

By placing an order, you acknowledge that you have read and agreed to those policies.

10. Layaway

If a layaway agreement is offered, the purchase will also be governed by our Layaway Policy.

Failure to comply with the agreed payment schedule may result in cancellation of the layaway agreement in accordance with that policy.

11. Intellectual Property

All content on this website—including photographs, product descriptions, logos, graphics, videos, branding, and written materials—is the property of Mitchang unless otherwise stated.

No content may be copied, reproduced, distributed, or used without prior written permission.

12. User Conduct

You agree not to:

• Provide false or misleading information.

• Use the website for unlawful purposes.

• Attempt to interfere with the security or operation of the website.

• Copy or misuse our content or images without authorization.

13. Disclaimer

While we make every reasonable effort to ensure the accuracy of our website, Mitchang does not guarantee that all information will always be complete, current, or error-free.

Product availability, specifications, and pricing may change without prior notice.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Mitchang shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website, products, or services.

Our total liability for any claim shall not exceed the amount paid for the product giving rise to the claim, except where prohibited by law.

15. Force Majeure

Mitchang shall not be liable for delays or failure to perform caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, war, government actions, labor disputes, transportation disruptions, or interruptions to communication or payment systems.

16. Privacy

Your use of our website is also governed by our Privacy Policy.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Japan.

Any disputes arising from these Terms or the use of our website shall be subject to the exclusive jurisdiction of the courts of Japan, unless otherwise required by applicable law.

18. Changes to These Terms

Mitchang reserves the right to update or modify these Terms at any time.

Changes become effective upon publication on this website. Continued use of the website constitutes acceptance of the revised Terms.

19. Contact Us

If you have any questions regarding these Terms, please contact us:

Mitchang

Email: mitchang2022@gmail.com

Business inquiries will be responded to during normal business hours.