Shipping Policy

Thank you for shopping with Mitchang.

We are committed to ensuring that your order is carefully prepared, securely packaged, and shipped safely. Please review the following Shipping Policy before placing your order.

1. Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully received and verified.

Processing times may be be extended during holidays, promotional events, or due to circumstances beyond our reasonable control.

2. Shipping Destinations

Mitchang ships both domestically within Japan and internationally to selected countries.

If shipping is unavailable to your location, please contact us before placing your order.

3. Shipping Methods

Orders are primarily shipped via DHL Express. Depending on the destination, package size, value of the item, or service availability, Mitchang reserves the right to use another reliable shipping carrier when necessary.

4. Shipping Costs

Orders with a total purchase value of USD $300 or more qualify for free shipping.

Orders below USD $300 will be charged a shipping fee based on the destination, package size, weight, and shipping method. The applicable shipping fee will be communicated to the customer before shipment or during checkout, where applicable.

5. Delivery Time

Estimated delivery times vary depending on the destination.

Delivery estimates are provided for reference only and are not guaranteed.

Actual delivery may be be affected by:

• Customs inspections

• Weather conditions

• Transportation delays

• National holidays

• Natural disasters

• Other events beyond our reasonable control

6. Customs Duties and Import Taxes

International orders may be subject to customs duties, taxes, import fees, brokerage charges, or other government-imposed fees.

These charges are the sole responsibility of the buyer unless otherwise stated.

Mitchang has no control over these charges and cannot estimate their amount.

7. Shipment Tracking

Once your order has been shipped, tracking information will be provided whenever available.

Customers are responsible for monitoring the shipment using the provided tracking number.

8. Signature Requirement

For security purposes, high-value shipments may require an adult signature upon delivery.

This helps protect both the customer and Mitchang against loss or unauthorized receipt.

9. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

Mitchang is not responsible for delays, additional shipping costs, or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

If an order is returned due to an incorrect address, the customer may be responsible for any additional shipping charges before the order can be resent.

10. Lost or Delayed Shipments

Once an order has been handed over to the shipping carrier, delivery is under the carrier’s responsibility.

If a shipment is significantly delayed or appears to be lost, Mitchang will assist the customer in communicating with the shipping carrier and initiating an investigation where applicable.

11. Damaged Packages

If your package arrives visibly damaged:

• Photograph the unopened package before opening it.

• Keep all original packaging materials.

• Contact Mitchang immediately.

• Provide clear photographs and/or videos of the package, shipping label, packaging materials, and the item.

Damage claims are subject to review by both Mitchang and the shipping carrier.

12. Refused or Unclaimed Shipments

If a shipment is refused, abandoned, or returned due to the customer’s failure to receive it, refusal to pay customs charges, or failure to provide required delivery information, the customer may be responsible for:

• Return shipping fees

• Customs charges

• Storage fees

• Additional shipping costs

• Other charges incurred

Any applicable refund will be processed only after the returned item has been received and inspected, less any applicable fees.

13. Shipping Insurance

Shipping insurance may be included or purchased for eligible shipments.

Customers are encouraged to select insured shipping for valuable purchases whenever available.

14. Force Majeure

Mitchang shall not be liable for shipping delays or delivery failures caused by circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, war, government actions, labor disputes, transportation interruptions, customs delays, or courier service disruptions.

15. Contact Us

If you have any questions regarding shipping, please contact us:

Mitchang

Email: mitchang2022@gmail.com

Business inquiries will be responded to during normal business hours.